10 Provider Practices to Advance Person-Centered Care
A discussion guide and curriculum starter, adapted directly from Clear Cane Chronicles.
I'm not a provider. I'm a person who's spent a lot of time in exam rooms, hospital beds, and on hold with insurance. I also specialize in person-centered care. I know most of your day isn't spent in the room with the people you're trained to help. It's charting, prior authorizations, and inbox messages that don't stop. I can't fix that part. But for the minutes you do get with a patient, these ten are where I'd spend them.
What's included
Ten practices you can use in the minutes you actually get with each patient:
- Make it safe to tell you the truth
- Don't let the chart become the whole person
- Give them options, not just instructions
- Remember, they have to live with the plan
- Leave facts, not clues
- Don't assume the handoff happened
- Don't make people ask for access
- Check whether your technology works for everyone
- Treat the complaint like information
- Protect your capacity to care
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About the author
Cynthia Overton, PhD ยท Executive Director, Center for Person-Centered Care
The Center for Person-Centered Care is a program of Wellness, Workplaces, and Communities Initiative, Inc.