Our Approach

Person-centered care is an approach to healthcare that recognizes each person as a whole person with unique goals, values, preferences, and life circumstances.

Providers are experts in medicine. People are experts in their own lives.

Better care happens when both forms of expertise inform healthcare decisions.

Illustration of a healthcare professional and patient engaged in conversation, representing person-centered care.

Healthcare Delivery:
From Broadcast TV to Streaming

Diagram comparing three approaches to healthcare delivery. Traditional clinical care is compared to broadcast television, where one size fits most. Patient-centered care is compared to cable television, offering more options but remaining system-directed. Person-centered care is compared to streaming services, providing personalized, adaptive, and responsive care centered on the individual.

Person-Centered Care Context Wheel

Person-centered care starts with understanding the whole person and the many factors that shape their health and well-being.

Person-Centered Care Context Wheel showing patient expertise at the center, surrounded by daily lived experiences and environmental considerations.

Context Wheel key

  • Patient Expertise

    What only the person knows about themselves

  • Daily Lived Experiences

    What shapes everyday life and health

  • Environmental Considerations

    What exists in the world around the person

Principles that Advance Person-Centered Care

Explore two sets of principles that have helped shape person-centered care.

PICKER

8 Principles of Person-Centered Care

The Picker Institute developed the Picker Principles of Person-Centred Care through extensive research and direct engagement with patients, families, and healthcare providers in an effort to understand and share what truly matters to people during their healthcare experiences.

NATIONAL ADVISORY BOARD

Six Principles to Modernize the Health Care Infrastructure

The National Advisory Board (NAB) on Improving Health Care Services for Older Adults and People with Disabilities developed Six Principles to Modernize the Health Care Infrastructure through a consensus process informed by professional expertise and lived experience.