Payers & Health Plans

Payers and Health Plans

Understanding your members is essential to designing effective benefits, communications, and support programs. Explore practical resources that highlight member knowledge gaps, challenges, and real-world experiences that influence healthcare decisions, utilization, and outcomes.

Illustration of health plan professionals reviewing information together, representing collaboration to design benefits, communications, and support programs that reflect members' real-world needs and experiences.

Resources for Payers & Health Plans

Explore resources that offer insight into member experiences, real-world healthcare challenges, and the principles of person-centered care.

Understanding Members and Their Experiences

Resources that highlight the real-world circumstances, decisions, and challenges people may face as they navigate healthcare.

Understanding Person-Centered Healthcare

Resources that illustrate person-centered care and the broader factors that shape healthcare experiences.

The Health Guides, Visual Snapshots, and Clinical Practice Resources were reviewed by a physician for clinical accuracy and by other reviewers to improve readability, clarity, and ease of understanding.

Payer Partnership Assessment

Assess how consistently your organization's policies, communications, and member experiences support the principles of person-centered care.

Take the Assessment

The resources on this page are designed to help people navigate healthcare, make informed decisions, and participate more effectively in their care. While many focus directly on person-centered care, others address related topics such as health insurance, healthcare policy, employment, caregiving, and navigating the healthcare system.